Policies

Refund policy

PLEASE NOTE: Kins and Clo does not offer price adjustments on orders after they have been placed.

Kins and Clo cannot make any changes to the contents of your order once it has been placed. We can cancel the order or remove an item as long as the order has not been fulfilled. Customers then can place another order with the correct size or color. To cancel your order or remove an item, please contact customer service at info@kinsandclo.com.

 

WE DO NOT OFFER REFUNDS.

 

Kins and Clo gladly accepts returns for unwashed, unworn, unaltered products with tags attached for store credit only. Returns must be postmarked within 30 days of the date you received your shipment.

Return shipping is at the customers expense. Credit will be issued via email in the form of a gift card for the price the items were purchased at minus the shipping fee. Original shipping cost will not be included in the credit.

 

Items that are FINAL SALE, smell of cigarette smoke, laundry detergent, or have visible wear from being worn will not be accepted. These items will be shipped back to the customer at the customers expense.

 

All returns are subject to denial or a $7.95 restocking fee if they do not meet our return policy.

All FINAL SALE items, headwear, earrings, and bodysuits are final sale. No exceptions, no exchanges.

Please allow up to 1-5 business days for your return to be processed after it has been marked delivered by the post office.

 

All U.S. orders over $50 will receive FREE shipping.

For orders under $50, we offer Flat Rate Shipping for only $7.95. Please allow shipments 1-5 business days to be processed to ship. Tracking information is provided via email to the customer at the time the order has shipped.

 

Service Alerts

https://about.usps.com/newsroom/service-alerts/

Residential Disruptions

https://about.usps.com/newsroom/service-alerts/residential/welcome.htm

FAQ's

https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Residential-Customers

 

DEFECTIVE OR DAMAGED MERCHANDISE:

Please inspect your order immediately upon receipt. Kins and Clo is not responsible for damaged or defective items past our 30 day return policy. If you have received a damaged or defective item please visit our returns center to begin your return or exchange. If you want to exchange for the same item, you will be presented with this option if that item is still in stock or you may return for store credit, whichever you prefer. On your return notes please include what is wrong with the item so that we can process your return as efficiently and effectively as possible.

 

LOST OR STOLEN PACKAGES:

Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for lost, stolen, or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the shipping vendor to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. Please contact Kins and Clo customer service at info@kinsandclo.com if you believe your package has been lost or stolen.